DELIVERY POLICY
All our products are individually handmade by the Euphoric Image’s artists. Handcrafting your piece can take up to three weeks depending on current order volumes.
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LARGER ITEMS
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Larger or bespoke pieces may take 6 weeks or longer, depending on complexity.
Additional time may be required to arrange a specialist fragile courier to ensure safe delivery.
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DELIVERY & TRACKING
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Once your order is ready, you will receive a dispatch confirmation with tracking details.
We use trusted couriers to ensure your piece arrives safely and in perfect condition.
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SHIPPING COSTS
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Free delivery to Mainland UK and Northern Ireland
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Additional charges may apply for Highlands & Islands​
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MULTIPLE ITEMS
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If you are purchasing more than one item, please contact us before ordering.
We may be able to combine items into one parcel, reducing overall delivery costs.
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💌 SPECIAL REQUESTS
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If you have a deadline or special request, simply leave a note at checkout or get in touch.
We will always do our best to accommodate.
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INTERNATIONAL ORDERS
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We currently ship within the UK.
For overseas delivery or special arrangements, please contact us before placing your order.
REFUND POLICY
OUR COMMITMENT
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We want you to be delighted with your piece. If something isn’t quite right, we are here to help.
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BESPOKE & MADE TO ORDER
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As each item is handcrafted to your specifications, bespoke pieces are non-returnable.
Please ensure you are fully satisfied with your design choices before confirming your order.
We provide accurate illustrated designs to guide your selection; however, slight variations may occur due to the nature of glass, colour transparency, and lighting conditions.
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DAMAGED ITEMS
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In the unlikely event your item arrives damaged, please notify us as soon as possible, providing photographs of both the packaging and the item.
We take great care in packaging, but if damage occurs, we will arrange a replacement at no cost to you.
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RETURNS & REFUNDS
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We offer a full refund for items that arrive damaged or where there is a genuine fault.
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Please contact us within 7 days of delivery to request a return
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Items must be returned in their original condition
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NON-REFUNDABLE SITUATIONS
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As our pieces are handmade to order, refunds cannot be offered for:
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Incorrect measurements provided at the time of ordering
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Natural variations in handmade materials and finishes
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Change of mind beyond the 7-day notification period
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RETURN COSTS
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Return postage costs will be deducted from your refund unless the item is damaged or faulty.
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IMPORTANT INFORMATION
Please check all measurements and product details carefully before placing your order.
If ordering a pair and requiring perfect symmetry, kindly let us know at checkout.
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Your statutory rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015 remain unaffected.
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CONTACT
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For any questions or concerns regarding a return, please get in touch — we are always happy to assist.